This Privacy Policy explains how [LEGAL COMPANY NAME] (“Vendor Genie,” “we,” “us,” or “our“) collects, uses, discloses, and protects information in connection with our website (https://happycardealer.io/) and our vendor management platform (https://vendorgenie.app/) (together, the “Service“).

This policy applies to visitors to our marketing site, prospective customers who book a demo, and dealership personnel who use the Service (“you“).

1. Information We Collect

a) Information you provide directly

• Account and contact information: name, work email, phone number, dealership name, and job title (e.g., when you book a demo, sign up, or contact us).
• Billing information: billing contact details and payment information (processed by our payment processor; we do not store full card numbers).
• Customer Data you upload or connect: vendor names, contract terms, billing cadences, invoices, spend amounts, COOP eligibility, and performance metrics that you or your vendors submit to the Service.
• Emails and reports sent to a Vendor Genie inbox: if you or your vendors direct vendor reports/invoices to an email address we provide, we receive and process the content of those messages, including any attachments.

b) Information collected automatically

• Usage data: pages visited, features used, log data, device/browser type, IP address, and timestamps.
• Cookies and similar technologies: used for site functionality, analytics, and (if applicable) advertising. See Section 6.

c) Information from third parties

• Data from vendor platforms or advertising networks referenced in your vendor scorecard (e.g., ad spend figures), to the extent you connect such sources or forward such reports.
• Company/brand logo data from third-party providers (e.g., Clearbit) used to visually identify vendors in your dashboard.

2. How We Use Information

We use information to:

• Provide, operate, and maintain the Service, including ingesting and mapping vendor report data using automated tools and artificial intelligence;
• Generate performance benchmarks, cost analyses, and “AI Insight” recommendations;
• Send notifications about invoices, billing changes, and cancellation windows;
• Process payments and manage your subscription;
• Respond to inquiries, provide support, and schedule demos;
• Improve and develop the Service, including training or tuning automated processing tools using de-identified or aggregated data where possible;
• Communicate with you about updates, security notices, and (with consent where required) marketing;
• Detect, prevent, and address fraud, abuse, or security issues; and
• Comply with legal obligations.

3. AI and Automated Processing

Vendor Genie uses automated systems, including AI, to read, extract, and map data from vendor emails, reports, and invoices, and to generate benchmarking insights. This processing may involve sending relevant content to third-party AI service providers under contractual terms that restrict their use of your data to providing services to us. You should review AI-generated output before relying on it for financial or contractual decisions.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service (e.g., hosting, email/report ingestion, AI processing, payment processing, analytics, customer support tools), under contractual confidentiality and data protection obligations;
• Your own users within your dealership account, as directed by your account administrators;
• Professional advisors and authorities where required to comply with law, protect our rights, or respond to legal process;
• A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

We do not share Customer Data with your vendors or other dealerships except as necessary to operate the vendor scorecard feature you configure.

5. Data Retention

We retain account information and Customer Data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of certain data as described in Section 7, subject to legal and legitimate business retention needs (e.g., billing records).

6. Cookies and Analytics

Our marketing site may use cookies or similar technologies for essential site functionality and analytics (e.g., to understand site traffic). You can control cookies through your browser settings. [Add specifics here if you use a cookie consent tool or advertising pixels.]

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at hello@vendorgenie.app. We will respond in accordance with applicable law.

If you are located in the European Economic Area, United Kingdom, or a U.S. state with a comprehensive privacy law (e.g., California, Colorado, Virginia), additional disclosures or rights may apply; contact us for details specific to your jurisdiction. [Expand this section with jurisdiction-specific language as needed, e.g., CCPA “Notice at Collection,” GDPR legal bases, and data subject request procedures.]

8. Data Security

We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer information across borders (e.g., to service providers located outside your country), we take steps intended to ensure appropriate safeguards are in place consistent with applicable law.

10. Children’s Privacy

The Service is intended for business use by dealership personnel and is not directed to children. We do not knowingly collect personal information from individuals under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a new “Last Updated” date and, where required, provide additional notice.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: hello@vendorgenie.app